(808) 599-1655
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Thank you for visiting and shopping at Sensuallyyours.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1 - 2 business days. Orders are not shipped or delivered on
Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Generally if you place your order before noon Hawaii Standard time during the week your order will get processed the same day. If you place the order after noon, it will get processed the next day.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
In-Store Pick Up |
Available Next Business Day |
Free |
|
Free Shipping |
1 business day (Oahu) 2-5 business days (Mainland/ Outer Island) |
Free over $59 |
|
USPS (On Oahu) |
1 business day |
USPS live shipping costs |
|
USPS (Mainland/ Outer Isl.) |
2-5 business days |
USPS live shipping costs |
|
USPS Express (2 day) |
2 business days |
USPS live shipping cost |
Delivery delays can occasionally occur.
| Service | Shipping Cutoff Date |
| Retail Ground™ | Saturday, December 14th |
| First Class Mail® | Friday, December 20st |
| Priority Mail® | Saturday, December 21st |
| Priority Mail Express® | Monday, December 23rd |
Shipment to P.O. boxes or APO/FPO addresses
Sensuallyyours.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Sensuallyyours.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Sensuallyyours.com is not liable for any products damaged or lost during shipping. Contact us right away if you receive a product damaged during shipping and we will work with you and the carrier to get a replacement.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside the U.S.
We accept products for exchange only. All returns must be postmarked within 14 days of the purchase date.
We can’t exchange:
We can exchange some items, with exceptions:
For more information, contact us at 808-599-1655 or [email protected].
Note: All sales are final. We don’t accept returns because it would be kind of, you know, nasty to resell a toy that has already been used.
Uh oh. My product doesn’t work. Can I exchange it?
We don’t want you to be stuck with something that doesn’t work! That’s no fun for anyone. Here is our exchange policy:
Sensually Yours will exchange your product. Return it and make sure it’s postmarked within 14 days of the purchase date. If your product doesn’t work, we will replace it. But, if you broke it, sorry. We don’t replace products that you broke yourself. Make sure that in those instances, you register your product with the manufacturer (as most of our products have a manufacturer’s warranty).
Please contact us at 808-599-1655 or [email protected] to arrange for an exchange.
