General FAQs

• What in the world is Sensually Yours? 

- Sensually Yours is an in person and online adult store that sells sex toys, enhancements, and adult novelties in a relaxed, fun, and safe environment. We pride ourselves on having the most up-to-date product selection, knowledgeable staff, and products from top manufacturers like Fleshlight, Blush, We-Vibe and Womanizer. We've been happily serving the community for over 40 years!

• How do I contact you? 

- Feel free to contact us here with any additional questions you might have. Our friendly staff is ready to assist you!

• Do you have an in-person store? 

- Yes, we do! We’re located at: 1130 North Nimitz Hwy. Suite A112, Honolulu, HI 96817

 

Order FAQs 

• Can I shop here if I’m under 18? 

- No, sorry. To shop or place an order at Sensually Yours, you have to be 18 or older. 

• What payment methods do you accept? 

- Pick a card, any card! We accept Visa, Mastercard, Discover and American Express. You can also pay with your PayPal account.

• Is it safe to use my card on your site? 

- Absolutely! We have an SSL Secured Site. The transaction takes place on the authorize.net server, which is safe.

• How will the charge appear on my credit card statement?

- The charge will appear as “Sensually Yours - N Nimitz - EComm”. 

• Do you collect sales tax? 

- We collect GE tax in Hawaii at the rate of 4.7%.

 

Shipping FAQs 

• Do you offer free shipping?

- Yes, we offer free shipping on all orders over $39! 

• Is your shipping discreet? 

- We definitely understand you might not want to shout to the world you’re getting a dildo or vibrator. That’s why when we ship, there is no logo or branding anywhere on the package! The shipping label only lists “SY Hawaii,” and is shipped in a plain USPS box.

• Do you offer international shipping? 

- It’s a bummer, but we don’t offer international shipping at this time. 

• How fast is your shipping, and how can I track my order? 

- Your order, once placed, gets processed in 1-2 business days. Once your order has shipped, you’ll receive a Shipment Confirmation email with your tracking number/s. Your tracking number/s will be active in 24 hours. We make every effort to get your order out as quickly as possible. If it's urgent, we also offer curbside pickup as an option!

 

Returns & Exchanges FAQs 

• Can I modify or cancel my order?  

- You can modify or cancel your order in your customer account, or you can email us at [email protected]. If your order hasn’t shipped yet, we will refund you the difference on your card or do a complete refund. If your order has shipped already, you will need to refuse the shipment when it arrives if you wish to cancel it. 

• I have buyer’s remorse/this product isn’t what I expected. Can I return my product for a refund?

- The short answer is no. All sales are final. We do, however, accept products for exchange only if the product is defective. All returns must be postmarked within 14 days of the purchase date. 

- We can’t exchange:

• DVDs 
• Condoms
• Clearance Lingerie 
• Clearance Toys (unless defective) 

- We can exchange some items, with exceptions:

• Lingerie/Clothing:  Only non-packaged, regular priced lingerie/ clothing, may be exchanged for other item/s of equal or greater value, within 14 days of purchase and with valid sales receipt. Original tag/s must be intact, and the item must be in new, unused, saleable condition.
• Toys: You can exchange for the same item within 14 days of the original purchase, with valid sales receipt and packaging, only if the item is defective. If the original item is unavailable, items may be exchanged for other item/s of equal or greater value.

~All Sales Are Final~

 

Sex Toy General FAQs

• Are your sex toys just for some people? 

- No way! Sensually Yours sells sex toys for all genders and sexualities.

• How do I know if my toy is safe to use in the bath, tub or shower? 

- Check if it’s waterproof or water-resistant. The IPX rating on the box is a good indicator of the water resistance level of a product. IPX5 and below are typically known to be non-compatible with water. IPX6 is considered splashproof, so a dash of water won't kill it! IPX7 and IPX8 are submersible in water and are fully waterproof! Be sure to always consult your toy's manufacturer if you're unsure or give us a call and we'll be happy to help!

• How do I clean my sex toy? 

- Clean your toy before you decide to take it for a ride, and after any fun pleasure-filled times. Use Toy cleaner or unscented, antibacterial soap and warm water to clean, then allow your toy to air dry. If your toy is silicone, glass, or stainless steel you can boil it in hot water. Make sure to store your toys in a cool dry area in their own toy bags and out of direct sunlight.